SMS Terms & Conditions
Last updated: August 31, 2026
Program Description
ZipRide Miles Balance is a text-message (SMS) service that allows registered ZipRide clients and Support Coordinators to request their weekly mileage update by text message. Users can text the ZipRide SMS number, +1 (877) 401-3831, to receive their applicable mileage information.
Eligibility
This program is available to authorized ZipRide users located in the United States with a mobile phone number associated with their ZipRide account.
How to Join
Enrollment in this program occurs when a user provides verbal or written consent to receive SMS messages from ZipRide, or replies to confirm consent by text as described below. When you opt in, we will send a one-time confirmation message to verify your signup.
Consent may be collected during a phone call with ZipRide, during which a representative will ask: “Do you accept to receive SMS for communication purposes?” You may confirm by replying via SMS with “I accept” or “I agree,” or decline by replying “I don’t want SMS.”
By opting in, you agree to receive recurring informational text messages from ZipRide related to your mileage balance and related account communications.
Message Frequency
Message frequency varies depending on how often you interact with the service and request updates. ZipRide reserves the right to alter the frequency of messages sent, and to change the phone number or short code from which messages are sent, at any time.
Cost
Message and data rates may apply. ZipRide does not charge users for this SMS service; however, standard message and data rates from your wireless carrier may apply. Contact your wireless provider with questions about your text or data plan.
Opt-Out
You can cancel this service at any time by texting STOP to the ZipRide SMS number. After you send “STOP,” we will send you a one-time confirmation message that you have been unsubscribed, and no further messages will be sent to you unless you opt back in. If you would like to receive messages again, text HELP or contact ZipRide support to re-enroll.
Help
Text HELP at any time and we will respond with instructions on how to unsubscribe or subscribe. For support regarding this program, email info@zipride.net.
Supported Carriers
This service is intended to work with major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, and others. Carrier availability and support may change at any time, and carriers are not responsible for supporting this service.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Delivery of messages is not guaranteed and may be affected by factors outside ZipRide’s control, including network coverage, device compatibility, and carrier filtering.
Change of Mobile Number
Before changing your mobile number or transferring it to another individual, you agree to either text “STOP” from your original number or notify us of the change at info@zipride.net. Informing ZipRide of these changes is a condition of continuing to receive messages through this program.
Changes to This Program
ZipRide reserves the right to change or terminate this messaging program at any time. We also reserve the right to update these Terms & Conditions at any time; changes are effective immediately upon posting. Your continued participation in the program following any changes constitutes your ,acceptance of those changes.
Privacy
Information submitted or received through this SMS program is handled in accordance with the ZipRide SMS Privacy Policy, which is separate from ZipRide’s general website Privacy Policy.
Contact Us
If you have questions about this program, please contact us at: