SMS Privacy Policy

Last updated: August 31, 2026

This SMS Privacy Policy describes how ZipRide collects, uses, and protects information in connection with the ZipRide Miles Balance text messaging program. This policy applies specifically to this SMS program and is separate from ZipRide’s general website Privacy Policy.

Opt-In and Consent

When you opt in to the ZipRide Miles Balance program, we will send you a message to confirm your signup. By opting in, you agree to receive recurring informational text messages from ZipRide related to your weekly mileage balance and related account communications.

Consent to receive SMS messages may be collected verbally during a phone call with ZipRide. During this call, a ZipRide representative will ask: “Do you accept to receive SMS for communication purposes?” You may confirm your consent by replying via SMS with “I accept” or “I agree,” or decline by replying “I don’t want SMS.”

Message Frequency

Message frequency varies based on your interaction with the ZipRide Miles Balance service. Additional mobile messages may be sent periodically depending on your usage. ZipRide reserves the right to alter the frequency of messages, as well as the phone number from which messages are sent, at any time.

Message and Data Rates

Message and data rates may apply. If you have questions about your text or data plan, please contact your wireless provider directly. Your wireless provider is not liable for delayed or undelivered messages.

Carriers

Carriers are not liable for delayed or undelivered messages.

How We Use Your Information

Information collected through this SMS program — including your mobile number and the content of messages you send or receive — is used solely to operate the ZipRide Miles Balance service, including verifying your identity, delivering mileage updates, and responding to HELP or STOP requests.

We do not sell, disclose, or share your personal information collected through this SMS program with any third parties or affiliates for marketing purposes. Information may be shared only where necessary to provide the service (for example, with our SMS messaging or telecommunications infrastructure providers) or where required by law.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

Cancellation (Opt-Out)

You can cancel this service at any time by texting STOP to the ZipRide SMS number. After you send “STOP,” we will send a one-time message confirming that you have been unsubscribed, and no further messages will be sent. If you would like to receive messages from ZipRide again, please text HELP or contact us to re-enroll.

Help

Text HELP at any time and we will respond with instructions on how to unsubscribe or subscribe. For support regarding this program, email us at info@zipride.net.

Transfer of Mobile Number

You agree that before changing your mobile number, or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of the change at info@zipride.net. Informing ZipRide of these changes is a condition of continuing to use this service to receive messages.

Changes to This Policy

We reserve the right to change or terminate this SMS program, and to update this SMS Privacy Policy, at any time. Changes are effective immediately upon posting. Your continued enrollment in the program following such changes constitutes your acceptance of those changes.

Data Retention and Security

We retain information collected through this SMS program only as long as necessary to operate the service, comply with legal obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards designed to protect this information from unauthorized access or disclosure.

Contact Us

If you have questions about this SMS Privacy Policy or how your information is used, please contact us at: Email: info@zipride.net